Frequently Asked Questions (FAQs)
Sun Vault Energy – Powering South Africa with Solar Confidence
Q. How long will it take for my items to arrive?
A. We understand the importance of reliable and timely delivery. Here’s a breakdown of our shipping timeline within South Africa:
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Order Cutoff Time: 18:00 (SAST)
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Order Handling Time: 1 Business Day
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Estimated Delivery Time: 3–4 Business Days (depending on location)
We work with trusted local couriers to ensure your solar equipment reaches you quickly and safely.
Q. Where do you ship to?
A. Sun Vault Energy delivers across South Africa, Zimbabwe and Zambia including major cities and rural areas. If you’re in a remote location or planning a bulk delivery to a farm or project site, feel free to contact us for custom delivery arrangements.
Q. Do I have to pay for shipping?
A. We offer free standard delivery on all solar system For smaller items or urgent delivery, a courier fee may apply — but we’ll always let you know upfront before checkout.
Q. Will I receive a confirmation number when I place my order?
A. Yes! As soon as your order is placed, you’ll receive a confirmation email with your order number and tracking details. If you don’t see it within 24 hours, please check your spam folder or contact us.
Q. Who can I contact if I have a problem with my order?
A. We’re here to help! If you have any questions or concerns about your order, please reach out to our customer care team:
📧 Email: support@magenta-rabbit-123738.hostingersite.com
📞 Phone: +27 78 287 9250
🕒 Hours: Monday to Sat 08:00am – 5:30pm
Sunday CLOSED (SAST)
Q. What payment methods do you accept?
A. You can securely pay for your order using the following:
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Major debit/credit cards (Visa, Mastercard)
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EFT / Bank Transfer
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Instant EFT (Ozow, PayFast, etc.)
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Mobile wallet options like SnapScan (where available)
Let us know if you’d like a tax invoice or payment confirmation for business use.
Q. Is checkout on this site safe and secure?
A. Absolutely. At Sun Vault Energy, your data is protected with industry-standard SSL encryption and secure payment gateways. Your privacy and financial safety are our top priority.
Still have questions?
We’re always happy to assist. Contact us anytime for further clarity or personalized support.
🌐 www.sunvaultenergy.co.za
📧 Email: support@magenta-rabbit-123738.hostingersite.com
📞 Phone: +27 78 287 9250
🕒 Operating Hours: Monday to Sat 08:00am – 5:30pm
Sunday CLOSED
Your trust means everything to us. Thank you for choosing Sun Vault Energy — Powering Your Future, Sustainably.